Refunds

Last updated 29 September 2026

Your unused balance is always yours. You can get it back at any time, without writing to anyone.

How to get your money back

• Sign in at myaccount.atadollar.com and choose get your unused balance back, under your wallet balance. Before you confirm, the page shows the amount and which cards it goes back to.
• The unused balance goes back to the cards you paid with, starting with your newest payment.
• Banks usually show the refund within 5 to 10 days.
• If a refund cannot reach the card, for example because the card was closed, the money comes back into your wallet, and we email you.

What is not refunded

• Months already charged to a product. When you cancel a product, it keeps working until the end of the month you paid for.
• Nothing is charged during the 14-day free trial, so there is nothing to refund.

After a refund

Your products keep working until their paid month or trial ends. Then they pause, and your data is kept. You can top up and resume them later.

When you delete your account

Your unused balance goes back to your cards in the same way, at once.

A card that cannot be used here

Each account can pay with 2 cards in 30 days, and a card used for a chargeback cannot be used in any account. If such a card pays anyway, the payment goes straight back to it, and the page tells you why. See the terms.

If you lost your email

If you lost your email and have no recovery email, we cannot give you the account back. We can only send your unused balance back to the card you paid with. Write to help@atadollar.com.

A problem with a charge

If a charge looks wrong, write to help@atadollar.com from the email on your account. Please ask us before you ask your bank: a chargeback closes the account, and a refund from us is faster.